FAQ

Every home and every homeowner’s needs are unique. Things that will affect the amount of your cleaning estimate can vary a great deal and include factors such as the size of your home, the number of residents, pets, the number of bathrooms, how often you want us to clean, extra tasks you need, etc. We have a standardized method for calculating each individual cleaning estimate in a uniform way. When we come out to provide your free in-home estimate we’ll have a good idea of what your fee will be.

The first house cleaning visit usually costs more than subsequent visits. Usually, it takes extra time to get the home up to “Spotless” standards. This visit is performed on an hourly basis. Your estimate for this house cleaning visit will be expressed as a cost range. We’ll ask you for permission for more time if we feel it will be necessary. Once this initial visit has occurred, your home’s “Spotless”ness can be maintained with regular visits. These regular house cleaning visits are charged as a flat fee. We will give you an estimate for both the initial cleaning and the regular house cleanings up front when we come out for your free in-home estimate and walk-through. Once the initial house cleaning is finished, we’ll confirm your regular cleaning price.

YES, unless you request otherwise. Some clients have special requests in terms of special products they prefer we use. For example, some clients prefer a certain brand of furniture polish or they want us to use their vacuum cleaner. We can do that, but we do supply all of our own cleaning products and equipment.

No. Normally, we will settle on a mutually agreed upon routine. Each client has their own customized “checklist” which lists everything they want done in their regular cleanings as well as any appropriate special instructions. This is a wonderful “Quality Control” tool, because it helps us to make sure that you get exactly what you want every time. Each time we come out to clean your home we will leave the completed checklist for you to keep. If you ever want to change anything on your checklist, just let us know.

YES! For most clients, the typical list usually includes: kitchens, bathrooms, dusting, vacuuming, emptying the trash. But some clients have “special” requests. We can customize your clean at any time to include other services you may need. These services can include things like cleaning out the fridge, changing the sheets, washing walls, shampooing carpet, polishing wood, deep cleaning the garage, and more. Just ask. We can usually accommodate any “special” requests you may have.

We’re so glad you asked that question. One of the biggest complaints we hear about other cleaning companies is that the client rarely sees the same cleaning people twice. We feel it’s in everyone’s best interest that the same cleaning professionals clean your home each time. With few exceptions (illness, vacation, etc.) this will be the case. Our clients love that about us!

Our clients want to know that they are hiring someone careful, honest, trustworthy and fair. Long time clients will tell you we are all four! And just in case, we carry insurance for occurrences such as these. If you have any concerns along these lines please talk to us about it, because we value your input and feedback. For our clients’ protection we are also bonded. Finally, if there is anything in your home that is so valuable that you prefer we don’t touch it at all, just let us know.

We do our best to work around unexpected life circumstances. We understand if you need to reshedule or even cancel a visit on occasion as long as you extend us the courtesy of giving us as much advance warning as possible, at least 48 hours. When we schedule a cleaning visit we reserve that time slot specifically for you and turn away others who want it. Last minute schedule changes affect our employees and other clients. If we arrive to find we can’t get in or if a client cancels with less than 48 hours notice, there will be a fee of 50% of the regular cleaning charge.

YES! We are fully insured for things like that. Clients will not be liable for on-the-job injuries. We would be happy to provide a copy of our insurance certification upon request.

YES! We not only perform extensive pre-hire screening (including verifying personal and professional references) and criminal background checks, but we also perform drug testing on all potential employees. The safety of our clients and their possessions, as well as our reputation and the trust we hold with our clients, are all very important to us.